SHIPPING, RETURNS & EXCHANGES

IN SUMMARY:

  • Delivery in South Africa is always free when purchasing from PrettyBelle, regardless of supplier/brand.
  • Suppliers/brands have their own lead times which are noted on the individual product pages.
  • Ordering from multiple suppliers through PrettyBelle may mean different delivery times for some of your items.
  • If you’ve ordered from various brands, you may receive more than one package
  • We offer free returns and size exchanges within 4 days of delivery and offer refunds by way of store credit on undamaged/unworn returned items.
  • For returns and exchanges simply email us at returns@prettybelle.co.za to make arrangements for collection.
  • Initial returns and exchanges will be funded and facilitated by PrettyBelle. Subsequent exchanges or returns will be for the customer’s account.
  • Cash Refunds are only offered when PrettyBelle and/or it’s suppliers are unable to fulfill an order/part of an order due to the unavailability of stock.
  • All other returns will see customers’ money refunded as PrettyBelle store credit.
  • Certain items like customized items/made-to-order items cannot be returned or exchanged unless defective (see the full list of exclusions under clause 2.6 below). Please ensure you order the correct size, colour, and number of items.

The above is subject to the rules of the policy outlined in full below.

DELIVERY, RETURNS & EXCHANGES POLICY

Products referred to herein or elsewhere on PrettyBelle.co.za as “PrettyBelle Products” refers specifically to products listed in the PrettyBelle Online shop, regardless of supplier/product origin. This delivery, returns and exchanges policy is applicable to all products found for sale on prettybelle.co.za. But is not applicable to supplier websites/their products as sold on other websites, including the suppliers’ own.

DELIVERY POLICY:

1.1 Delivery charges

PrettyBelle offers free delivery in South Africa on all products.

1.2 Delivery geography

At the moment, PrettyBelle only delivers to residential addresses in South Africa. We do not ship to P.O. boxes, farms, or certain rural areas. If you are unsure if we will ship to your address, please contact us at returns@prettybelle.co.za prior to placing your order.

1.3 Delivery address

It is your sole responsibility to ensure that your delivery address is valid and entered correctly. Should PrettyBelle need to cancel your order due to an invalid shipping address being provided, you will be refunded in store credit and will not be entitled to a cash refund. It is your responsibility to ensure someone is available at the address provided at the time of delivery. Deliveries take place Monday through Friday between 08:00 and 17:00. PrettyBelle hereby indemnifies itself against failed deliveries.

Should we attempt delivery once without success, we will try to deliver again on the following business day and/or contact you via email or telephone to arrange for a second attempt at delivery. If there is nobody present to accept delivery of your order after repeat attempts at delivery, your goods will be returned to the sender (PrettyBelle and/or its suppliers) and you will be refunded in PrettyBelle store credit. Should you, however, not accept a refund and, instead, wish to offer an alternative address for delivery, delivery will be charged at an additional rate.

1.4 Delivery time-frame

Delivery times vary by supplier. Please ensure you familiarise yourself with the lead times on individual products as outlined in the product descriptions. Your PrettyBelle order may ship in several installments as items become available. This split shipping is at no additional cost to you. Delivery is always free.

As noted under “Delivery address” in 1.3 above, it is your responsibility to provide an accurate delivery address at which the goods can be accepted for delivery on weekdays during normal working hours (08:00 – 17:00).

RETURNS POLICY:

2.1 Here at PrettyBelle we try our best to offer a stress-free shopping experience by offering you a curated collection of products from various suppliers under one digital roof.

Too busy to browse? We are here to help you find gorgeous, curated products which can be delivered straight to your door!

If your order doesn’t fit*, or if you’ve changed your mind about an item, you’re more than welcome to return it by emailing returns@prettybelle.co.za to make arrangements, and your purchase will either be exchanged or you can return an item and be refunded in PrettyBelle store credit.

Returns and exchanges are free of charge initially, but paid if more than one return/exchange is required per order placed. Our courier service will collect your parcel to be returned from your address provided for delivery. Alternative addresses to those used to place the order cannot be used to facilitate returns!

2.2 All returns or exchanges must be requested within 4 days of accepting delivery of the individual item, and items must be returned unworn and in their original condition and packaging. We reserve the right to reject a return/exchange of an item if it has been damaged, returned used, or otherwise altered from its original, resellable condition. The only items that may be returned after the 4-day grace period are defective goods, which may be returned within 1 week of the delivery date by contacting us via returns@prettybelle.co.za. In this case you will be asked to provide photographic evidence of the defect and to recount how the item came to prove defective. Should we elect to accept the return of said item, and find the item to, in fact, be defective upon closer inspection, you will be entitled to either a full refund in PrettyBelle store credits, or a replacement product. Should a replacement product be unavailable/no longer in stock, you will be entitled to request a cash refund.

2.3 A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or consumer when used in the prescribed way and/or for the purpose for which it was manufactured or designed. The product must be defective in itself (due to manufacture or design flaw) and not be damaged due to inappropriate use or normal wear and tear.

2.4 If you return a product we find not to be defective, you will not be entitled to any refund or exchange of said product, and will be held liable for the cost of returning the item in question to you.

2.5 In the unlikely event that the wrong product is delivered to you by PrettyBelle/its suppliers, please contact us at returns@prettybelle.co.za to arrange for a return and redelivery of the correct items to your door at no additional cost to you.

2.6 Custom-made and made-to-order products, as well as any customisable products may not be returned or exchanged, unless otherwise specified.

Unless defective, the following suppliers’ items are currently excluded from returns/refunds/exchanges:

  • SAPMOK (including Leonie High Tops Women’s Shoes, and Kids shoes)
  • The PrettyBelle Boots

EXCHANGE POLICY:

3.1 PrettyBelle products (other than those excluded in clause 2.6 above) can be exchanged for a different size if the alternative size is available at the same price as the product you originally purchased. Unfortunately, you can’t exchange your original product for a different product.

3.2 If the size you want is not immediately available, you can choose to obtain a refund instead. Refunds will be for store credit.

3.3 For the item(s) being sent back for an exchange, requirements as in the Returns Policy (par 2.1 – 2.5 above) apply. (Please note exchanges need to be requested within 4 days of delivery by emailing returns@prettybelle.co.za)

3.4 We can’t send you a new item without receiving the original product first. This means that, once your exchange request has been approved, we will collect the returned item from you and deliver the requested size free of charge once the one you returned has passed inspection.

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